Hello,

My goal for starting this thread is to hopefully point out that I feel funimation's communication with their paying subscribers could really use some improvement. Essentially over the past year, both paying and non-paying members of the website have been promised a large update. The last response I can seem to find about such an update is one saying that it would be released late summer.

Now while I realize that critical updates may take a while, the lack of one is truly crippling to the website. I pay for a subscription to this website in the hopes that I could contribute to the community, discuss what everyone here all clearly love, and do what this website is primarily for, watch anime. The truth of the matter is that discussion on the forums is not very accessible. Navigating the website, waiting for pages to load, crash reports, a downed website... these are all issues I come across on a daily basis with this website. Even looking at my forum history is truly a depressing thing for me. Every post i've had has something to do with a website issue. I have to resort to using Chrome for the sole purpose of streaming the videos. Even clearing my cache with a clean install of chrome results in a 50/50 chance of the videos working without a hitch. It is so very frustrating that I have not even updated my profile with information about myself, or a picture. Fighting the website, and spending far too much time doing something that should be simple at this point is just plain disheartening. It does not seem right that I can log onto crunchyroll's website and begin streaming an episode in under 30 seconds, while the same act here takes nearly 10 minutes (assuming the video loads at all).

This is a service that your loyal customers are paying for, and are simply not receiving the quality we all should be getting. I pay for this subscription and your DVD/Blu-ray releases in order to do my part in keeping this industry running strong here, as do many others I'm sure. So I ask this of you Funimation, please communicate with your consumer base more openly. I see no harm in showing people a light at the end of the tunnel. I'm fighting to justify it to myself. I want to support this, but keeping us in the dark with only constant frustration is numbing. The information that endlessly streams from you about what new shows are available and new potential licenses is fantastic, but as I said, more is needed in the website department.

I apologize for such a negative post, and once again I realize that extenuating circumstances may occur, but I still believe the community deserves more knowledge about this issue. Thank you for your time.

-R